13 OYS investigation prompts West MI firm to step in, shock West MI lady with new home windows

Dwelling Professional of West Michigan noticed Maria Lawing’s story and agreed to step in.

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GRAND RAPIDS, Mich. — As a part of a cheerful replace to a 13 Assist Workforce story that aired in early February, a West Michigan window installer, in partnership with 13 ON YOUR SIDE, stunned a Grand Rapids lady with a set of recent home windows.

Maria Lawing did not know the place to show.

Lawing advised 13 OYS that she was out $1000 after shopping for home windows from a as soon as well-known West Michigan Firm and by no means receiving them.

A number of firms stepped ahead following the story’s publication in early February, together with Dwelling Professional of West Michigan, which, in coordination with 13 ON YOUR SIDE, agreed to supply Lawing’s two substitute home windows for free of charge.

Lawing had no concept.

“I am glad I did name you,” she stated, tearful because the shock was introduced. “13 ON YOUR SIDE has performed one thing!”

One thing Lawing had written off as a misplaced trigger…

Throughout her first assembly with the 13 Assist Workforce, she couldn’t cover her frustration, holding up the contract Lawing signed a number of years earlier.

She contracted Jack’s Wholesale Home windows to take away and exchange the 2 dated home windows in her front room with energy-efficient replacements.

Lawing’s $1000 deposit featured prominently in ink pen.

After advancing the installer her down fee, the Grand Rapids lady stated a piece crew by no means arrived.

In June of the next yr, Lawing stated she obtained a name from a person who claimed to symbolize the corporate, which had places in Schoolcraft and Indiana.

The caller advised her Jack’s could be closing and that Lawing’s deposit could be refunded.

“The telephone simply rings and rings and rings and rings and no one solutions,” she famous through the unique interview. “So I am to the purpose the place I’ve no home windows and no down fee refunded again.”

13 ON YOUR SIDE circled again to Lawing’s dwelling a number of weeks later for what was communicated to her as a routine follow-up.

She by no means guessed we’d been maintaining a secret.

“You’re in all probability questioning who that is?”


“My identify is Terry Sullivan. I’m right here with Dwelling Professional of West Michigan.”

The parents at Dwelling Professional of West Michigan had seen Maria’s story and contacted the station to be taught extra, quietly working alongside the 13 Assist Workforce behind the scenes since to coordinate the shock reveal.

“What I can do is I can present the labor, the fabric and the allowing to get the challenge accomplished for free of charge to you,” Sullivan introduced.

“Thanks, thanks,” Lawing gushed.

“Will probably be our pleasure,” Sullivan responded.

“Thanks. Thanks. Thanks. Thanks. Thanks. Oh, my goodness.”

Two brand-new substitute home windows, put in freed from cost.

“I noticed you on TV and promoting… how one can assist individuals,” she associated.

“I used to be nervous to fulfill [Charlie],” Lawing laughed. “I used to be fairly nervous after which while you received right here, you simply made me really feel snug. Very snug.”

Lawing lastly noticed an finish to her lengthy ordeal.

“I really feel grateful and grateful. Very grateful,” she stated. “Oh, my goodness, I did not count on this. I did not, I did not.”

“We’re right here to assist out our neighborhood as effectively… We’ll get all of it measured up, get it ordered,” Sullivan defined. “When the product is available in, we’ll simply come and put the home windows in for you.”

The upgraded front room—with Lawing’s new view—was set to be full in roughly two months time, Sullivan stated, but the home windows weren’t the one challenge on the checklist, but additionally, the belief shattered by her years-long ordeal.

13 ON YOUR SIDE’s Assist Workforce photographer requested, “And your expertise with Charlie?”

“I really like him eternally,” Lawing laughed.

Lawing did not have any suspicions about 13 ON YOUR SIDE exhibiting up with some ulterior motives.

“I simply noticed these guys popping out and I believed solely you have been coming over,” she laughed. “Thanks for popping out and listening to me and making all this potential.”

13 ON YOUR SIDE made a number of makes an attempt to contact representatives for Jack’s Wholesale Home windows, which appeared to have been shuttered by its house owners, however had but to obtain a response on the time of publication.

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